"Easy order, just wish more sizes were available"
I found the shoes I wanted in stock here when a couple of other sites didn’t have them, which was a nice surprise. Ordering was straightforward too. The only downside was that some colours had loads of sizes missing, so I ended up going with my second choice. That feels like something preventable with better stock planning, but I’m still happy overall and would use them again.
Rachel-torres
May 14, 2026
"It took longer than I’d hoped, and…"
It took longer than I’d hoped, and I do wish I’d been able to get it sorted sooner, but in the end everything was resolved. Thanks for getting it handled eventually.
mae_Thompson75
May 11, 2026
"Delivery is taking way too long"
I’ve been waiting over a week for my order and it still hasn’t arrived. When I reached out to support, it felt like they were blaming me instead of helping, which made the whole thing even more frustrating. Not a great experience.
Charles_hicks85
May 07, 2026
"Good first order, though I was a bit wary"
I ordered from Mastershoe for the first time and, i was a little suspicious at first because I’d never used them before. I kept half-expecting something to feel off, but it all went smoothly. The payment process seemed secure, I got the confirmation emails I was expecting, and nothing weird happened. Delivery was alright, maybe a day later than I would’ve liked, but not a big deal. The shoes arrived well boxed and were exactly as described. I’d probably order from them again, but I’m knocking off a star because it wasn’t the quickest delivery.
hello_sanjuana201
April 22, 2026
"I emailed them about my order and ended…"
I emailed them about my order and ended up waiting days without getting a proper reply. It was frustrating because I only needed a simple answer. Looking back, I really wish I’d gone with another company instead. I wouldn’t use them again...
HarryFoster_78
April 16, 2026
"Felt a Bit Pricey for What I Got"
I was a little disappointed because the prices felt high compared to what actually showed up. Maybe I was expecting more for the cost, but it just didn’t feel like great value to me. Did anyone else have the same issue?
stanley.Williams
April 12, 2026
"Late delivery and poor updates"
I ordered a pair of shoes from mastershoe.co.uk and, the delivery experience wasn’t great. The expected date came and went with barely any movement on the tracking, so I ended up having to chase them to find out what was happening. The shoes did eventually arrive, but much later than I’d expected. I’ve ordered from other shoe retailers before and usually get clearer updates and faster delivery, so this felt frustrating by comparison. Not a total disaster, but I wouldn’t use them again if I needed something to arrive on time.
emily-Bellman
April 09, 2026
"I used mastershoe.co recently and the payment process…"
I used mastershoe.co recently and the payment process was straightforward. It was nice to have a few checkout options, and paying by card or PayPal seemed to work fine. The page did take a minute to load at one point, but it wasn’t really a big deal. Overall, I felt comfortable using the site and came away feeling happy with the experience.
hazel.Brooks
March 30, 2026
"Return process was a mess"
I sent the shoes back and then basically heard nothing for ages. I had to keep chasing them myself, and every time it felt like the goalposts moved — first it was waiting for the return to be received, then processing, then some other delay. The refund took way too long in the end. i don’t think I’ll bother ordering from them again.
Theresa.cook
March 22, 2026
"Good experience so far"
I ordered a pair of trainers and the confirmation email came through quickly, so that’s a good start. They haven’t arrived yet, so I can’t really give a full 5 stars until I’ve seen how delivery goes and what they’re like in person. But so far, everything seems straightforward. If you’re ordering, I’d just say keep an eye on the delivery updates, but no issues from my side at this stage.
frederick1983
March 15, 2026
"Shoes arrived fine, shipping was just okay"
I ordered a pair of shoes and the delivery charge was alright, I guess. Not exactly a bargain, but not ridiculous either. i was a bit annoyed that free shipping didn’t start at a lower amount, because that would’ve made it feel like a much better deal. But then again, the shoes turned up on time and in good condition, so it’s hard to be too grumpy about it. Decent overall, just not amazing.
ScottyCross
March 10, 2026
"Checkout was a total mess"
I tried to pay twice and both times the checkout just froze on me. Then my basket emptied, so I had to start all over again. it’s poor to waste customers’ time like that, especially when they’re just trying to place an order.
judy-Rumsey
March 09, 2026
"Pretty much right, just a little tight"
The size was basically what I expected, but it felt just slightly snug once I had it on. Not a huge deal, but I definitely noticed it. Overall I still feel good about it
Katherine-miller
March 08, 2026
"Shoes were fine, but the box was wrecked"
The shoes themselves were okay, but the box showed up completely smashed and ripped like it had been tossed around. Not a great experience, honestly. It also made me wonder if there were corners being cut somewhere, especially with little extra costs popping up that felt a bit like hidden fees.
hello_jane278
March 05, 2026
"Decent overall, but prices can vary"
I’ve ordered from Mastershoe a couple of times now and it’s been good overall. Delivery was fine, no real issues there. The prices are decent on some stuff, but not always the cheapest tbh. A few brands seemed fairly priced, but others I found cheaper after a quick search elswhere. Would still use them again, just wish the pricing was a bit more consistent acorss the site.
fred1997
February 27, 2026
"I found my size quickly, which…"
I found my size quickly, which was nice, but the payment page took a bit longer than I expected. It eventually went through, but I’ll admit I was watching it like, hmm… is this normal?
Robert_griffin82
February 19, 2026
"Didn’t really help much"
I’m not totally sure if I was expecting too much, but it didn’t seem to help much for me. Maybe it works better for other people, but in my case I didn’t notice much of a difference.
carmengordon1814
February 18, 2026
"Easy to use, but where are the options?"
The site itself was easy to use, so no complaints there. But the brand selection felt really limited, especially when I was looking for trainers and casual shoes. I kept expecting more options to pop up, but there just wasn’t much that caught my eye. Like, make it make sense — if you’re shopping for everyday shoes, you’d think there’d be a better range. Didn’t end up finding much I wanted, so it was a bit disappointing.
william1981
January 19, 2026
"Size guide was spot on"
I’m a bit picky when it comes to buying shoes online because I hate dealing with returns, but my order from Mastershoe went really smoothly. I used their size guide since I was stuck between two sizes, it was more helpful than I expected. The shoes turned up and fit just right, which was a relief. Ordering was simple, no hassle at all, and I’m happy with how it all went.
hello_romelia188
January 11, 2026
"I wasn’t really sure what to…"
I wasn’t really sure what to expect, but the refund came through fast. Like, I thought it might take a while or be a whole thing, but it didn’t. So yeah, no complaints there.